These terms and conditions (“Terms”, “Agreement”) are an agreement between CCTV (referred to as “the Company”, “We”, “Us” or “Our”) and you (“User”, “Customer”, “You” or “Your”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by CCTV and its affiliates (collectively, “Products” or “Services”).
1. Acceptance of Terms
By accessing or using the Products and Services provided by CCTV, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Products and Services.
2. Products and Services
CCTV specializes in the supply of CCTV cameras and related equipment. Our Products and Services may include, but are not limited to, the sale of CCTV cameras, DVRs, NVRs, cables, connectors, and installation services.
3. Orders and Payments
a. Orders: All orders placed through CCTV’s website or other designated platforms are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason at any time.
b. Payments: Payment for orders must be made in full at the time of purchase. We accept various forms of payment, including credit cards, debit cards, and electronic funds transfer (EFT).
4. Shipping and Delivery
a. Shipping: We strive to process and ship orders promptly. However, shipping times may vary depending on product availability and destination.
b. Delivery: CCTV shall not be liable for any delays in delivery caused by third-party shipping carriers or factors beyond our control.
5. Returns and Refunds
a. Returns: Customers may return products within a specified return period, subject to our Return Policy.
b. Refunds: Refunds will be issued in accordance with our Refund Policy.
6. Warranty
a. Limited Warranty: Our products are covered by a limited warranty against defects in materials and workmanship. The terms and duration of the warranty vary depending on the product. Please refer to the product documentation for details.
b. Exclusions: The warranty does not cover damage caused by misuse, unauthorized modifications, or natural disasters.
7. Limitation of Liability
In no event shall CCTV, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Products and Services; (ii) any conduct or content of any third party on the Products and Services.
8. Governing Law
These Terms shall be governed and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
9. Changes to Terms
CCTV reserves the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
10. Contact Information
If you have any questions about these Terms, please contact us.
By purchasing our Products and Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.